Abstract

Background

Patient satisfaction is a key indicator of healthcare quality and an essential component of patient-centered care. In elective surgical procedures, satisfaction is influenced not only by clinical outcomes but also by communication, pain management, hospital environment, waiting times, and perioperative experiences. Understanding factors affecting patient satisfaction can assist healthcare institutions in improving service quality and patient outcomes.

Objective

To assess patient satisfaction following elective surgical procedures and identify demographic, clinical, and healthcare-related factors associated with satisfaction levels.

Methods

A multicenter cross-sectional study was conducted among 4,200 patients who underwent elective surgical procedures across 18 tertiary hospitals between January 2023 and December 2024. Patient satisfaction was evaluated using a standardized postoperative satisfaction questionnaire covering communication, pain control, nursing care, hospital facilities, and overall experience. Statistical analyses included descriptive statistics, correlation analysis, and multivariate logistic regression.

Results

Overall patient satisfaction was 84.6%. Highest satisfaction scores were observed for surgical team professionalism (91.8%) and nursing care (89.4%), while lower scores were reported for waiting times (71.2%) and discharge counseling (74.5%). Effective communication, adequate pain management, shorter hospital stay, and positive surgical outcomes were independently associated with higher satisfaction levels (p < 0.05).

Conclusion

Patient satisfaction following elective surgery is strongly influenced by both clinical and non-clinical aspects of care. Improving communication, pain management, discharge planning, and healthcare service delivery can significantly enhance patient experiences and overall satisfaction.